This Privacy Policy outlines how SakuraCloudID Holdings collects, uses, discloses, and protects your personal information when using our services or website at https://SakuraCloudID.com.

1. Information We Collect

• Personal Information: Name, email, phone number, billing info, government-issued documents (e.g., NIB, NPWP).
• Technical Data: IP address, browser type, device information, cookies, and log data.
• Usage Metrics: Time spent, interactions, and traffic patterns across our platforms.
• Payment Information: Processed via secure third-party gateways; we do not store raw card details.

2. How We Use Your Data

• To process and verify registrations (B2B, UMKM, International customers).
• To maintain and improve our infrastructure and services.
• To personalize user experience and product recommendations.
• To detect and mitigate fraud, abuse, or policy violations.
• To communicate updates, news, and critical alerts.

3. Legal Basis for Processing

We process data based on one or more of the following:

• Your explicit consent.
• Legal obligations under Indonesian or international law.
• Contractual necessity for service provisioning.
• Legitimate business interests (e.g., analytics, security).

4. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, resolve disputes, or enforce agreements.

5. Data Sharing & Disclosure

• With verified third-party providers (e.g., data centers, billing processors).
• In response to lawful government or regulatory requests.
• During business transfers such as mergers or acquisitions.
• With your explicit consent, where required.

6. Data Security Measures

We implement encryption, secure networking practices, firewalls, access control, and periodic audits to protect your data. While we strive for maximum security, no method is 100% immune to intrusion.

7. Cookies and Analytics

We use cookies, tags, and similar technologies for analytics and functional optimization. You may manage cookies through your browser settings.

8. Your Rights

• Access or request a copy of your data.
• Request rectification or erasure.
• Limit or object to data processing.
• Withdraw consent at any time.

9. Children's Privacy

SakuraCloudID Holdings does not knowingly collect data from individuals under 13 years old. If you are a parent or guardian and believe your child has submitted data, please contact us immediately.

10. AI & Automation Disclosure

Some services (e.g., support bots, monitoring, fraud detection) may use AI-assisted or automated decision-making systems. These are designed to enhance performance and do not override human oversight.

11. Reporting & Dispute Resolution

If you believe your data has been misused or your privacy violated, you have the right to file a complaint with our Data Protection Officer or a supervisory authority.

12. Contact Information

For questions or concerns related to this Privacy Policy, contact our Privacy Office via email at privacy@SakuraCloudID.com.

By using SakuraCloudID Holdings services, you acknowledge that you have read, understood, and agree to this Privacy Policy.